FAQs
Have a question? Check out our frequently asked questions to start.
How does mobile nail trims work? How do I book an appointment?
1. The first step is to text our booking line (780-554-1594) to schedule your pet in. In this text please specify:
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the number and type(s) of pet(s) you are booking for
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your location
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and if you want to include any additional services
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2. Once we receive your text, we add you to our upcoming route. If this date is too far in the future we do also offer a Same Week Service.
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3. We get our route ready and send you a text the Sunday before your upcoming appointment with an approximate time we will arrive.
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4. On the day of your appointment, we will send you a text when we are on the way to give you a chance to get your pet(s) ready.
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Dog(s): Please have your dog on a leash. If you have multiple dogs, please keep them separated to ensure your pet has the most stress-free service as possible.
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Cat(s): Please have your cat contained to a small bathroom, this takes away the chase and creates a more stress-free environment.
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Rabbit(s) & Other: Please have your rabbit or other critter in a small cage or contained, where their stress levels remain low and they are easy to catch.
What is the mobile nail trim schedule and what areas do you serve?
First Tuesday of Each Month - North Edmonton, Fort Saskatchewan, North Sherwood Park (North of Baseline Road) $25/pet
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First Wednesday of Each Month - Ardrossan, South-East Sherwood Park, South of Baseline Road, East of Sherwood Drive & Brentwood Blvd $25/pet
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First Thursday of Each Month - South East Edmonton, Capilano (Edmonton), South West Sherwood Park (South of Baseline Road, West of Sherwood Drive & Brentwood Blvd) $25/pet
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First Thursday Evening Route (5:00 PM - 9:00 PM) - all serviced areas $35/pet
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Weekend Route (Second Sunday of Each Month) (10:00 AM - 3:00 PM) - all serviced areas $45/pet
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If we do not currently serve your area, please contact us and we will see if there is a large enough demand in your area to start another route.
Do you only offer nail trimming services for dogs?
No, we offer our nail trimming services to cats, rabbits, and other critters as well! Contact us to learn more!
How do you handle aggressive or anxious pets?
All dogs are different when it comes to trimming nails effectively and safely. Your pet's safety and well being is our number one priority! We do have muzzles and different techniques that we use to allow us to trim anxious and aggressive dog's nails. Practice also helps; the more your dog receives our services, the more comfortable they become with nail trims.
Cats are ticking time bombs, if your cat is aggressive we will ask that you provide us with towels so that we can safely proceed with the nail trim. We try to be as fast and efficient as possible to minimize your cat's stress.
What if I am not home during the scheduled date/time?
Not a problem! We provide an in-and-out service for when you are not home. We text you before we arrive and after we leave to let you know how it goes. We will also send photos if requested.
Do you do soft paws?
Yes, we do offer soft paws with our services. We suggest that your provide the soft paws and glue, or we can provide them if you let us know ahead of time (preferably when booking).
What happens if we cannot trim your pet's nails?
In the rare case we cannot trim your pet's nails, we do NOT charge if we cannot complete the service. Our recommendation would be to work with your pet on a monthly basis to build trust.
Should I sedate my pet?
We prefer to work with your pet without sedation. Upon arrival we will do a full assessment.
How do I know if my pet is a good candiate for Platinum Pawdicure's services?
We offer a meet and greet session so that we can meet you and your to do an assessment before you commit to our services. Request a meet and greet here.